Privacy Policy

1. Information We Collect

We collect the following types of personal and non-personal information:

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support
• Deliver and improve our services
• Send security alerts, updates, or newsletters (with your consent)
• Comply with legal obligations
• Analyze Site usage for performance and marketing purposes

3. Legal Bases for Processing (if you're in the EU/EEA)

We process your personal data based on:

• Your consent
• Performance of a contract
• Legal compliance
• Legitimate business interests (e.g., website analytics, security monitoring)

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers (e.g., web hosting, analytics, CRM tools)
• Regulatory or legal authorities when required by law
• Business transfers (e.g., in the case of a merger or acquisition)

All third parties are bound by strict data protection and confidentiality agreements.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Remember your preferences
• Understand Site usage
• Provide a personalized experience

You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have rights under laws such as GDPR, CCPA, or PIPEDA, including:

• Accessing your personal data
• Correcting or updating inaccurate data
• Requesting deletion of your data
• Objecting to or restricting processing
• Data portability

To exercise any of these rights, contact us at cyberteam@sterlinginfo.com.

8. Security

We implement industry-standard technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, or misuse.

9. International Transfers

If you are accessing our Site from outside of Canada, be aware that your information may be transferred to and stored in countries where data protection laws may differ from those in your jurisdiction.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

12. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we'll revise the "Effective Date" at the top. We encourage you to review this page regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: